797ph Privacy Policy - Your Data Protection & Security

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, 797ph collects various types of information from and about you. The information we collect falls into several categories:

3. How We Use Your Information

797ph uses the personal information we collect for the following specific purposes, all of which are necessary for providing our gaming services and complying with legal obligations:

• Account Management: Creating and maintaining your player account, authenticating your identity when you log in, managing your account settings and preferences, and providing access to gaming features.
• Transaction Processing: Processing deposits from GCash, Maya, bank transfers, and other payment methods; executing withdrawal requests; maintaining accurate transaction records; and preventing duplicate or erroneous transactions.
• Gaming Services Delivery: Enabling you to place bets and play casino games, tracking your gaming activity and balance, calculating and distributing winnings, enforcing betting limits, and resolving disputes regarding game outcomes.
• Regulatory Compliance: Verifying you meet age requirements (21+), conducting KYC and AML checks as required by PAGCOR and Philippine law, maintaining records for regulatory audits, reporting suspicious activities to authorities, and cooperating with law enforcement investigations.
• Fraud Prevention & Security: Detecting and preventing fraudulent activities, identifying duplicate accounts or bonus abuse, monitoring for irregular betting patterns, securing your account from unauthorized access, and investigating suspected violations of our Terms and Conditions.
• Customer Support: Responding to your inquiries and support requests, troubleshooting technical issues, providing guidance on platform features, and resolving complaints or disputes.
• Marketing & Communications: Sending promotional offers tailored to your gaming preferences, notifying you of new games and features, delivering newsletters and platform updates, and communicating important account information (with your consent where required by law).
• Responsible Gaming: Monitoring for signs of problem gambling, enforcing deposit limits and self-exclusion requests, providing access to responsible gaming tools, and offering support resources for players experiencing gambling-related harm.
• Platform Improvement: Analyzing usage patterns to enhance user experience, testing new features and games, optimizing performance for Philippine mobile networks, and conducting research to improve our services.

4. Information Sharing and Disclosure

797ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with certain trusted third parties under the following circumstances:

• Service Providers: Payment processors (GCash, Maya, banks), game prov iders (Evolution Gaming, Pragmatic Play, PG Soft, JILI), identity verification services, fraud detection platforms, customer support software providers, and analytics services that help us operate the Platform. These service providers are contractually obligated to protect your information and use it only for the specific services they provide to 797ph.
• Regulatory Authorities: We may disclose your information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government agencies when required by law, court order, or regulatory obligation.
• Law Enforcement: We cooperate with law enforcement agencies investigating suspected criminal activity, including fraud, money laundering, underage gambling, or other illegal conduct. We may share information when legally compelled or when we believe in good faith that disclosure is necessary to protect our rights or comply with legal processes.
• Business Transfers: In the event 797ph is acquired by or merges with another company, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change in ownership or control of your personal information.
• Affiliated Companies: We may share information with affiliated companies within our corporate group for administrative purposes, fraud prevention, or to provide integrated services, subject to the same privacy protections outlined in this Policy.

5. Cookies and Tracking Technologies

797ph uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and track your gaming activity.

Types of Cookies We Use:

• Essential Cookies: Required for basic Platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled without affecting your ability to use the Service.
• Performance Cookies: Collect information about how you use the Platform, including which pages you visit, time spent on each page, and any errors encountered. This helps us optimize performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, game favorites, and display options to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional offers and measure the effectiveness of our marketing campaigns. You can opt out of marketing cookies through your browser settings.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the 797ph Platform.

6. Data Retention

797ph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus five (5) years after account closure as required by PAGCOR regulations and Philippine AML laws.
• Transaction Records: Maintained for seven (7) years following the transaction date to comply with tax reporting and financial record-keeping requirements under Philippine law.
• Gaming History: Retained for five (5) years to resolve disputes, comply with regulatory audits, and maintain operational records.
• Communication Records: Customer support interactions and marketing communications retained for three (3) years for quality assurance and dispute resolution purposes.
• Technical Logs: Server logs, access logs, and security logs retained for one (1) year for fraud detection and security monitoring.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

7. International Data Transfers

Your personal information is primarily stored on secure servers located within the Philippines or in jurisdictions with adequate data protection standards. Some of our service providers, such as game developers and payment processors, may be located outside the Philippines. When we transfer your information internationally, we ensure appropriate safeguards are in place through contractual obligations requiring recipients to maintain equivalent data protection standards as required by Philippine law.

8. Children's Privacy

The 797ph Platform is intended exclusively for individuals aged 21 years and older, in compliance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated account. Parents and guardians are encouraged to monitor their children's online activities and use parental control software to prevent access to gambling websites.

9. Your Responsibilities

While 797ph implements robust security measures to protect your information, you also have responsibilities regarding your account security:

• Maintain the confidentiality of your login credentials and never share your password with anyone.
• Use a strong, unique password that combines letters, numbers, and special characters.
• Log out of your account when using shared or public devices.
• Immediately notify our customer support team if you suspect unauthorized access to your account.
• Keep your contact information current so we can reach you regarding important security matters.
• Review your account activity regularly and report any discrepancies promptly.

10. Changes to This Privacy Policy

797ph reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods: prominent notice on our website homepage, email notification to your registered address, or in-app notification when you next log in. The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. Your continued use of the 797ph Platform after notification of changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us & Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (for privacy-specific inquiries) or [email protected] (for general account matters)
• Live Chat: Available 24/7 through our website
• Customer Support: Contact our support team via the Platform for assistance with privacy rights requests

When contacting us regarding privacy matters, please include your full name, registered email address, and a detailed description of your inquiry or request. We will respond to all privacy-related requests within thirty (30) days as required by the Data Privacy Act of 2012.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws of the Republic of the Philippines. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.